Frequently Asked Questions

Everything you need to know about shopping with Self The Brand.

What is the shipping timeframe for my order?

We process all orders within 1-2 business days. Domestic standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your exchange or refund process.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific body measurements. We recommend comparing these to your own measurements to ensure the perfect fit for our unique silhouettes.

Are your materials sustainably sourced?

Self The Brand is committed to conscious fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our environmental footprint remains as small as possible.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.